Paddock field guides
Understand the category, run a useful demo, and build a rollout your staff can own. These guides focus on the records, actions, and handoffs behind a good conversation.
Guide 1
An AI BDC is software that handles parts of a dealership's customer communication: answering questions, following up, arranging appointments, and passing work to staff. Its value depends on the records it can use, the actions it can complete, and the people who own the next step.
Read the category guideGuide 2
Evaluate dealership AI by testing the same customer scenarios against a known set of records, then inspecting what was actually saved. A useful test covers accurate answers, completed actions, clear limits, staff handoffs, contact preferences, and measurable outcomes.
Read the evaluation checklistGuide 3
A dealership lead response process should give each inquiry an accurate answer, a clear next step, and an accountable owner. Build the process around customer intent and staff availability, then measure response quality, confirmed appointments, kept visits, and unresolved work.
Read the response playbookIf you are exploring the category, start with the AI BDC guide. It explains how a chatbot, receptionist, CRM, and human BDC fit into the same customer journey. If you already have a vendor shortlist, use the evaluation checklist to compare the same test cases across demos. If you are planning a rollout, use the lead-response playbook to define ownership and measurement.
The examples are illustrative and the procedures are recommendations. They are designed to help your team ask better questions and inspect results. Use your own inventory, operating rules, and baseline when deciding whether a workflow is ready for customers.