Paddock answers in seconds. Follows up for weeks. Never sleeps.
Paddock is your dealership’s AI BDC, answering on your website, your texts, and your phones. It knows the car a visitor is looking at, answers from your inventory, and books the test drive while they’re still on the page. Even at midnight.
Animation: Sarah requests an oil change, Paddock replies, confirms a visit for Thursday at 9:30 AM, and updates her customer record.
- Calls answered
- Leads followed up
- Visits booked
Inbound agents
A helpful answer. On every channel.
Phone, web, or text. Paddock answers questions, books visits, and brings in your team when a customer needs a person.
Incoming call
Outbound
Paddock speaks first.
Lease endings, lapsed service customers, recalls. The revenue most stores lose is in the follow up nobody has time for. Paddock runs it: the right customer, the right moment, a text that sounds like a person.
Lease maturity · text message
Sam’s phone, 62 days before the lease ends
Hey Sam, it’s Alex at Northgate Volkswagen. Your ID.4 lease wraps up at the end of March. Thinking you’ll keep it, or try something new?
Honestly, maybe upgrade. What’s the ID. Buzz like?
Way more room than the ID.4, and still all electric. Honestly, it’s a fun one. Want to see it in person? I’ve got Saturday at 10:00 or 11:30.
Saturday at 10 works.
Perfect, Saturday at 10:00 it is! I’ll have a Buzz up front with your name on it.
Platform
Your team stays in charge.
Every thread, every booking, every handoff lives in one console. Staff can take over any conversation with the full history in front of them, and every appointment says exactly which channel produced it.
Sam T.
WebAlex is handling itStarted Wed, Jun 18, 1:14 PM
One memory
One conversation, wherever they take it.
The visitor who chats on your site is the same person who texts on Tuesday and calls on Friday. Paddock knows: same memory, same manners, and nobody is ever asked to introduce themselves twice.
And when a conversation needs a person, for judgment, a deal, a hard question, Paddock hands it to your team with the full history attached, and gets out of the way.
Handoffs
Financing the ID.4
Friday, 2:12pm
Full history attached
- Monday · web chat · test drive booked
- Tuesday · text · confirmed 1:45
- Friday · call · asked about financing
Across your dealership
Where could your team use a hand?
Make it easier to go from browsing to a visit, with timely replies and follow up that gives shoppers a reason to return.
Your first week with Paddock
Start small. Launch in a week.
Pick one job for Paddock. We’ll help your team set it up, test it against everyday situations, and put it into practice.
The dealership AI BDC
One assistant, across the customer conversation.
Paddock is AI BDC software for car dealerships. It answers inventory questions on website chat, text, and phone, checks available appointments, and keeps the conversation available to your staff. BDC means business development center: the team that turns inquiries into conversations and visits.
Explore the automotive AI BDCDoes AI replace the dealership’s people?
Your team handles the judgment calls. Paddock covers routine questions, booking, and follow-up, while staff can read the record and take over. A negotiation, a complaint, or a missing answer still needs a clear owner at the store.
What should I test before choosing dealership AI?
Ask about an unavailable car, change an appointment time, and request a person. Then inspect the saved record. Our dealership AI evaluation checklist gives your team a repeatable way to compare demos.
Where can I learn about setup and pricing?
Start with product questions and answers, explore what goes into a quote, or use the ROI calculator to model your store’s opportunity.
See Paddock work your store.
We’ll show Paddock answering on a vehicle page, booking an appointment, and handing off to a team member.
Book a demo