This is the paddock.
Every chat, text, and call lands here. Your team can read any conversation, step into one mid-thread, and see why every booking on the calendar happened.
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Your team stays in charge.
Every thread, every booking, every handoff lives in one console. Staff can take over any conversation with the full history in front of them, and every appointment says exactly which channel produced it.
Sam T.
WebAlex is handling itStarted Wed, Jun 18, 1:14 PM
The customer page
Pick up any relationship in seconds.
Open any customer and the story so far is written at the top: what they drive, what they've asked about, where things stand. Paddock writes it fresh when you ask, from the record underneath, and leaves out anything it can't back up.
Sam T.
2025 ID.4 Pro · test drive booked
Lifetime value $12,400
The story so far
Sam started chatting from the ID.4 page on Monday night and booked a test drive for Tuesday at 1:45. They moved it to Thursday by text, then called yesterday with a question about financing. Ready to buy, waiting on the numbers.
Every change has a paper trail
Bookings, status changes, settings edits: each one is logged with who did it and the reasoning behind it. When a customer asks why their appointment moved, you look it up instead of guessing.
You can see what Paddock earned
Every appointment says where it came from: a chat on the site, a phone call, a campaign text. Ask what Paddock booked this week and you get a list you can click through, one real appointment at a time.
You set the greeting
Web chat and phone greetings are plain sentences in the console, and your managers can edit them anytime.
See the customer conversation and the next step.
The dealership console brings Paddock’s conversations and actions into a place your team can read. Instead of evaluating AI from a summary alone, managers can inspect the thread, the customer context, and the appointment source. Staff can take over when a conversation needs judgment.
What should staff see before taking over?
A useful handoff includes the customer’s request, the relevant vehicle, what the assistant already answered, and any appointment or unresolved issue. Paddock’s transcript and customer history let staff review the context before replying. Use a realistic multi-message conversation to evaluate whether that record is enough.
How can we tell where an appointment came from?
Appointments show their source, such as website chat, a phone conversation, or a campaign text. Review individual bookings as well as totals. An appointment attributed to a channel tells you how the booking originated; a completed visit or sale requires its own outcome record.
Can the dealership change the assistant’s greeting?
Yes. Managers can edit the web chat and phone greetings in the console. Store configuration should reflect actual hours, inventory, booking rules, and escalation ownership. Rehearse a complete customer scenario after changes to confirm that the assistant and your team still agree on the workflow.
See Paddock work your store.
We’ll show Paddock answering on a vehicle page, booking an appointment, and handing off to a team member.
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